Privacy Policy

This Privacy Policy explains how Fiberlink Wired Internet Services ("Fiberlink," "we," "us") handles information in connection with our use of the Meta Messenger Platform and this website.

Information We Collect

When you contact Fiberlink through Facebook Messenger, we may receive:

• Your Messenger sender identifier
• Message ID
• Timestamp of messages
• Message text content
• Image or file attachments you send, including payment receipt images
• Technical event metadata associated with the Messenger conversation
• Any customer support or payment-related information you choose to share with us

How We Use Information

We use the information described above to:

• Respond to your inquiries and provide customer support
• Identify your account or service with Fiberlink
• Process and record payment receipts you send us
• Administer our services

Service Providers

Fiberlink uses general-purpose infrastructure and hosting providers to help operate its systems, including DigitalOcean LLC and Hostinger. These providers support standard hosting and infrastructure operations. Listing a provider here does not mean every provider is involved in every workflow.

Security

We take reasonable measures to help protect the information described in this policy. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Retention

We retain Messenger and related information for as long as reasonably necessary to provide support, maintain accurate records, and comply with legitimate legal, accounting, or operational requirements.

Data Deletion

You may request deletion of your Messenger-related data at any time. See our Data Deletion page for instructions.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page.

Contact

If you have questions about this Privacy Policy, please contact Fiberlink through our official Facebook Page.